PRIVACY POLICY

PRIVACY POLICY

Last Updated: September 13, 2026

At Novao, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Device and browsing information

  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to provide our services and operate our store.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Process payments

  • Ship your purchases

  • Provide order confirmations and tracking information

  • Communicate with you about your orders

  • Respond to customer service requests

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Comply with applicable laws and legal requirements

  • Send promotional communications when permitted by law and, where required, with your consent

3. Payment Information

Payments may be processed through third-party payment providers. Novao does not intentionally store your complete credit or debit card information on our own systems.

Payment providers handle payment information according to their own privacy and security policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, understand how visitors use our website, and provide relevant content or advertising.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some features of the website.

5. Sharing Your Information

Novao does not sell or rent your personal information.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website and e-commerce service providers

  • Customer service providers

  • Analytics and marketing service providers

These providers may only use information as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and property of Novao, our customers, or others.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites or services. Novao is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Novao does not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used or shared

  • Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information below.

10. Marketing Communications

If you receive promotional emails from Novao, you may unsubscribe at any time by following the unsubscribe instructions included in the email.

Even if you unsubscribe from marketing communications, we may still contact you regarding transactions, orders, account information, or other necessary service-related matters.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Novao
Phone: +1 (317) 731-3760
Email: pkendy293@gmail.com

Thank you for trusting Novao with your information.