SHIPPING POLICY

SHIPPING POLICY

Last Updated: September 13, 2026

Thank you for shopping with Novao. We are committed to making sure your order is processed and delivered safely and efficiently.

1. Order Processing

Orders are typically processed within 3–7 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 5–8 business days, when available

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier issues, incorrect addresses, or other circumstances beyond our control.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–48 hours for tracking information to update after the package has been shipped.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us immediately. We will make reasonable efforts to update the address before the order ships, but we cannot guarantee changes can be made after processing.

5. Lost, Stolen, or Damaged Packages

Novao is not responsible for packages that are marked as delivered by the shipping carrier but are subsequently lost or stolen.

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the damaged item. We will review the situation and determine the appropriate solution.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you with tracking your shipment.

7. Shipping Fees

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

8. Contact Us

If you have any questions regarding shipping, your order, or delivery, please contact us:

Novao
Phone: +1 (317) 731-3760
Email: pkendy293@gmail.com

Thank you for choosing Novao. We appreciate your business!