TERMS OF SERVICE

TERMS OF SERVICE

Last Updated: September 13, 2026

Welcome to Novao. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

1. Use of Our Website

By using the Novao website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and not to misuse, interfere with, or attempt to gain unauthorized access to our website or services.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and product appearance may vary depending on your device or screen settings. We reserve the right to correct errors, update information, or change product availability at any time.

3. Orders

When you place an order with Novao, you are making an offer to purchase the products selected.

We reserve the right to accept, refuse, or cancel an order for reasons including, but not limited to:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping or payment issues

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.

4. Prices and Payments

All product prices are displayed on our website and are subject to change without notice.

Applicable taxes and shipping fees may be added during checkout.

Payments are processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping

Orders are generally processed within 1–3 business days.

Estimated delivery times depend on the shipping method selected and the destination. Please refer to our Shipping Policy for additional information.

Novao is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Before returning an item, customers should review the applicable return requirements and contact Novao if assistance is needed.

7. Promotions and Discounts

From time to time, Novao may offer promotions, discounts, or special offers.

Promotional offers may have additional terms, expiration dates, quantity limitations, or other restrictions. Novao reserves the right to modify or cancel a promotion at any time, subject to applicable law.

8. Intellectual Property

All content on the Novao website, including logos, branding, images, text, graphics, product descriptions, and other materials, is owned by or licensed to Novao unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without prior written permission.

9. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other technology providers.

Your use of third-party services may be subject to the terms and privacy policies of those providers.

Novao is not responsible for the practices or policies of third-party services that we do not control.

10. Prohibited Activities

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to interfere with the operation or security of our website

  • Submit false or misleading information

  • Engage in fraudulent transactions

  • Attempt to gain unauthorized access to our systems

  • Copy or misuse our content or branding

  • Use automated systems to improperly access or collect information from our website

11. Disclaimer

Our website and services are provided on an "as available" basis to the extent permitted by applicable law.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Novao and its owners, employees, affiliates, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

This limitation does not apply where liability cannot legally be excluded or limited.

13. Changes to These Terms

Novao reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on this page. Your continued use of our website after changes are posted means that you accept the updated Terms.

14. Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which Novao operates, without regard to conflict-of-law principles, except where applicable law provides otherwise.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Novao
Phone: +1 (317) 731-3760
Email: pkendy293@gmail.com

Thank you for shopping with Novao.